There are a number of ways we can assist.
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Listed below are the answers to some frequently asked questions you may have. We will be monitoring the questions members ask and adding to this section, so if your question is not covered, please contact us on 1300 36 2000 or by email.
Just click on a question from the list below to find the answer.
1. How do I print?
Just click on the 'print this page' link at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser.
Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Acrobat Reader. See the Adobe web site for more information about Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser.
If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately on 1300 36 2000 or by by email.
If you use Firefox, select 'Tools' then 'Clear Recent History...' from the menu bar at the top of the screen. Make sure 'Cache' is checked and then click 'Clear Now'. If needed, quit Firefox and relaunch.
If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch.
The Bank site has been optimised for Microsoft Internet Explorer 8.0+ and Mozilla Firefox 3.6+. Please update your browser if you start experiencing problems.
The Bank Web site has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you have trouble viewing certain parts of the Web site please change your monitor settings.
PC screen resolutions
Macintosh screen resolutions
When browsing the site you may come across page errors. If these errors persist please contact us on 1300 36 2000 or by by email.
For further information or help in regards to the website please contact us on 1300 36 2000 or by email.