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FAQs

FAQs

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 Do I have to be a Bank member to take out a loan?
Although you don't have to be a member to apply for a loan, you must become a member if the loan is approved. Learn more about becoming a member. ^

How much can I borrow?
The loan amount is limited by your ability to meet your repayments. Wish to calculate how much you could borrow? Use our Loan Calculator. ^

How do I make repayments on the loan?
You can arrange to make your loan repayments either by payroll deduction, direct debit from your savings or transaction account, internet or telephone banking transfer, at any of our branches or using Bank @ Post.^

How often will I receive information on my account?
Statements are issued six monthly or more frequently on request. Duplicate statements can be requested at any of our branches or by calling us.
Account Balances and Statements are also available through our telephone and Internet banking services. ^

What happens if I get sick, have an accident or lose my job?
The best way to obtain peace of mind that your repayment obligations will be met in the case of accident, illness or involuntary unemployment is to take out insurance. Learn more about our insurance options under the Insurance menu. ^

Do I need to take out insurance?
It is recommended that you take out insurance on your loan. This is designed to cover your lending obligations in the case of sickness, accident or involuntary unemployment. ^