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Reducing your excess transaction fees

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In Oct last year, the entire Wesfarmers Group including Coles and Bunnings rolled out changes to their transaction routing capabilities on their EFTPOS machines where contactless payments are accepted. This software change now generates excess bank charges when a customer uses the Visa PayWave transactions at any of their business outlets. 

How you can avoid getting charged excess transaction fees. 

When you tap to pay with your Visa debit cards, the EFTPOS machine will automatically process the payments via the EFTPOS network instead of the Visa network. If you currently shop at popular merchants like Coles, Coles Express, Liquorland, Target, Kmart, Officeworks or others where you tap to pay with your Visa debit card frequently, you may potentially exceed your current fee-free transactions.

Therefore, to avoid getting charged with excess transaction fees, here are two simple alternative payment methods:

  1. Slot your Visa debit card into the EFTPOS machine and select 'Credit'. By choosing 'Credit,' your payments will be processed via the Visa network and will not be counted as an EFTPOS transaction.

  2. Use one of our Mobile Pay Apps – Google Pay, Apple Pay or Samsung Pay. Just like how you use your Visa payWave debit card, you can use your smartphone for instant everyday transactions. It's easy to set up. Just download the app from your mobile app store and link your Visa debit card. Paying with your smartphone is secure and convenient. To find out more about our Mobile Pay apps, click here.

Need help? 

If you need to speak to someone further about the changes or if there is an issue with your transaction fees, please give us a call on 1300 36 2000, and one of our Member Service Officers will help you.


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