adcu

Reduced Branch Opening Hours Effective 1 June 2020

Print

The past few weeks have been a testing time for everyone as we follow Government directives to stay home and adhere to social distancing protocols.  Recently we have seen a significant reduction in branch use, an increase in electronic transactions and our Call Centre is taking an above-average number of calls.

In response to this change in Member behaviour, we are making some operational changes which will see a reduction in the hours of operations of our branches. This change has been made so that our branch staff can be used to help other areas of the Bank, such as our Call Centre, to assist Members during this time.

Our new operating hours generally represent our busiest periods, but we do understand some Members may be inconvenienced by the reduced hours and we apologise for this.

Members can continue to conduct a wide range of banking services through our Mobile App and Internet Banking services which allow you to safely view transactions, check balances, make payments and more – all from the comfort of your home. You can also access cash 24 hours, 7 days a week through ATM’s and our Call Centre team are ready to assist you via the phone from 8:00 am until 7:00 pm AEST Monday to Friday.

These are unprecedented times of change for everyone, but we are well equipped to continue to respond to the changing situation and are committed to supporting the ongoing needs of our Members.

Reduced Branch Opening Hours (Effective 1 June Until Further Notice)

Branch Current Opening Hours Reduced Opening Hours
Adelaide 8:30am to 3:30pm 10:00am to 2:00pm
Bankstown (Kitchener Parade) 9:00am to 5:00pm 10:00am to 3:00pm
Bankstown (Flinders Centre) 9:00am to 5:00pm 10:00am to 3:00pm
Bathurst 9:00am to 5:00pm 10:00am to 3:00pm
Blayney 9:00am to 5:00pm 10:00am to 3:00pm
Brisbane (Mon, Thurs, Fri) 8:30am to 3:30pm 10:00am to 2:00pm
Budgewoi 9:00am to 5:00pm 10:00am to 3:00pm
Collie (Effective 6 May) 9:00am to 4:30pm 9:00am to 2:00pm
Fremantle 8:30am to 3:30pm 10:00am to 2:00pm
Gosford 9:00am to 5:00pm 10:00am to 3:00pm
Kandos 9:00am to 5:00pm 10:00am to 3:00pm
Lithgow 9:00am to 5:00pm 10:00am to 3:00pm
Mackay 8:30am to 4:30pm 10:00am to 2:00pm
Melbourne 8:30am to 3:30pm 10:00am to 2:00pm
Moranbah (Wed - Fri) 8:00am to 4:00pm 10:00am to 2:00pm
Mudgee 9:00am to 5:00pm 10:00am to 3:00pm
Muswellbrook 9:00am to 5:00pm 10:00am to 3:00pm
Newcastle 8:30am to 3:30pm 10:00am to 2:00pm
Oberon 9:00am to 5:00pm 10:00am to 3:00pm
Parramatta 10:00am to 3:00pm 10:00am to 2:00pm
Port Kembla (Wed-Fri) 10:00am to 3:00pm 10:00am to 2:00pm
Sydney (Clarence St) 9:00am to 4:00pm 10:00am to 2:00pm
Sydney (Sussex St) 9:00am to 4:00pm 10:00am to 2:00pm
Wyong 9:00am to 4:30pm 10:00am to 3:00pm

Back to all articles