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Protect Your Accounts

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We live in a rapidly changing digital world where our personal information is real value, just like money. Here are a few tips that can make a difference to your digital privacy.

Personal Information

Make sure you know who is getting your personal or financial information. Don’t give out personal information on the phone, through the mail or over the Internet unless you’ve initiated the contact or know who you’re dealing with.

If a company that claims to have an account with you sends an email asking for personal information, don’t click on links in the email. Instead, type the company name into your web browser, go to their site and contact them through customer service. Or, call the customer service number listed on your account statement.

We will never ask for your account information via an email!

Keep your electronic software up to date

Software updates may be pesky but they’re worth downloading. The latest versions often contain security updates to help defend your device against viruses, malware and other online threats that may pose a security threat to your personal finances.

Log out every time

Closing a browser or typing over an address is not the same as logging out. Shut down apps when you’re not using them and make a habit of logging out of websites when you’re done. Most online banking applications automatically time out, but its cyber-smart to click ‘log out’ every time.

Check the machine

One of the most common ways a scammer will try to get access to your bank account is at the ATM. This is usually done by installing a ‘skimmer’ over the card reader, which captures the data on your card when you place it into the machine. The scammers then use that data to create a dummy card, which can also be used to access your account.

Always check before using ATMS especially if they aren’t owned by a bank looking for signs of:

  • Any signs of tampering
  • Anything that looks out of place
  • Anything that seems to move when touched

And always cover your pin!

Check your balance

Banks are usually quite effective at detecting suspicious activity on their customers’ accounts. But they're not perfect. So check your account balance regularly. When you do, go through your transactions and make sure they match up to what you’ve spent. If you have a joint account make sure your partner does the same.

If you notice any signs of fraudulent activity on your account contact: 1300 36 2000.