Accessible and Inclusive Banking

Unity Bank is committed to providing banking services which are inclusive and accessible to all Australians.

We offer various methods of accessing our services and products:

  • Internet banking and banking app for accessing accounts
  • Apple Pay
  • In person at our branches
  • Online application forms
  • Mobile lending
  • Bank@Post which enables some banking services to be accessed at your local Australian Post Office (fees may apply)

If you are having difficulty with accessing our services, please call us on 1300 36 2000 (8am - 7pm AEST, Monday to Friday) for assistance.

If you have a hearing or speech impairment, you can contact us through the National Relay Service (NRS):

  • for teletypewriter (TTY) services call 133 677 and ask for 1300 36 2000
  • for voice relay services call 1300 555 727 and ask for 1300 36 2000

If English is not your first language, you can access a free interpreter service through the Translating and Interpreter Services (TIS) on 131 450. This service is provided by the Department of Home Affairs and is available in 150 + languages. Contact our staff to find out about how we can arrange for you to speak with us in your preferred language.

Members experiencing vulnerability

We understand that all our members may experience vulnerability at any time. Anyone can be vulnerable from a range of personal circumstances, including:

  • health conditions
  • advanced age
  • language or literacy barriers
  • a lack of familiarity with banking products and services
  • relationship breakdown
  • bereavement
  • job loss
  • financial abuse
  • domestic violence;
  • natural disasters.

If you are experiencing vulnerability please call us on 1300 36 2000 or email us at, so we can look at how we can provide extra care and support.

If you have a Unity Bank loan and your vulnerability is causing you to experience financial hardship, please refer to our hardship page which sets out your options.

We know it’s not easy to talk about our vulnerabilities and you may find it helpful to contact external government and community services and resources for support.

External Support Services and Resources

If you are experiencing vulnerability, you may find these resources helpful.

Financial hardship and financial literacy
Domestic violence
  • No to Violence
    1300 766 491
    Confidential counselling service for men who want to change their behaviour

  • Good Shepherd
    1300 050 150
    Free, confidential, ongoing support for people who have experienced financial abuse to feel more confident with money and plan for the future

  • AskIzzy
    A website that connects people in need with housing, a meal, money help, family violence support, counselling and much more

 Older Australians
  • Elder abuse phone line
    1800 ELDERHelp (1800 353 374)
    Phone line automatically redirects callers seeking information and advice on elder abuse with the relevant service in their state or territory

  • eSafety Commissioner
    Be Connected is an Australian government initiative committed to building the confidence, digital skills and online safety of older Australians

Family & relationships
Mental health
Cultural factors
Natural disaster
  • Australian State Emergency Services (SES)
    132 500
    Provides assistance to many emergency situations including flood, storm, bush search and rescue, and gives relief to those impacted.

  • Australian Government Emergency Information Line
    180 22 66
    Help for people directly affected by a natural disaster event, such as fire, storms, or floods, in disaster-declared areas.


We are here to help