Accessible and Inclusive Banking
Unity Bank is committed to providing banking services which are inclusive and accessible to all Australians.
We offer various methods of accessing our services and products:
- Internet banking and banking app for accessing accounts
- Apple Pay
- In person at our branches
- Online application forms
- Mobile lending
- Bank@Post which enables some banking services to be accessed at your local Australian Post Office (fees may apply)
If you are having difficulty with accessing our services, please call us on 1300 36 2000 (8am - 7pm AEST, Monday to Friday) for assistance.
If you have a hearing or speech impairment, you can contact us through the National Relay Service (NRS):
- for teletypewriter (TTY) services call 133 677 and ask for 1300 36 2000
- for voice relay services call 1300 555 727 and ask for 1300 36 2000
If English is not your first language, you can access a free interpreter service through the Translating and Interpreter Services (TIS) on 131 450. This service is provided by the Department of Home Affairs and is available in 150 + languages. Contact our staff to find out about how we can arrange for you to speak with us in your preferred language.