eStatement

Instead of waiting to receive paper statements in the mail, why not register for free eStatements and receive your statement securely via Online Banking?

How to register for eStatements

• Log in to Online Banking.
• Click the Statements tab and select Statement Options.
• Select Online as your preferred delivery preference and enter your email address.
• Click Next, which is located in the bottom.
• Review the changes, complete the One Time Password verification, and click Save.
• Review the Electronic Statements confirmation and click Finish.

For more detailed instructions please contact us on 1300 36 2000 (8.00am - 7.00pm AEST weekdays).

Benefits of eStatements

• Convenience: view your statements anytime, anywhere you have access to the internet by simply using Online Banking.
• Security: no need to be concerned about lost or stolen mail. Help protect your identity at the same time.
• Environmentally friendly: make a positive impact on the environment by eliminating the need for paper statements.
• Fast online delivery: gain immediate access to credit card and member statements as they become available.
• Less Clutter: reduce clutter by storing your statements in a paperless format.

How to update your email address

It is important to keep your email address current to ensure we can notify you when your eStatements are available. If your email address needs to be amended, please contact us on 1300 36 2000 (8.00am - 7.00pm AEST weekdays).

If you need to update your email address in Online Banking, please follow the simple steps below:

1. Log in to Online Banking.
2. Click the Settings and Security Options tab on the top navigation bar, then select Update Contact Details option. 
3. Complete the One Time Password verification and click OK.
4. Update your email address in the Email Address field and click Update Details at the bottom of the page.

Additional Information

• Improving Your Online Security
• Frequently Asked Questions