We are urging our Members to be wary of phone messages from a family member or friend claiming they need help, following a significant rise in 'Hi Mum' scams. The scammer will claim they have lost or damaged their phone and are making contact from a new number, most often contact is made through WhatsApp.



Once they develop a rapport, the scammer will ask for personal information or money for urgent expenses as they can't access online banking.  If you are concerned about the security of your account or believe you have been scammed, contact us immediately on 1300 36 2000.

To find out more information about this scam, visit ACCC here