For the past year, we've been operating as one bank across multiple brands. The next step in that journey is to bring our brands together under a single new Unity Bank identity. This change reflects the coming together of our brands under one united new brand, built on shared values and a strong member-first focus.
In a few weeks, we’ll reveal a refreshed Unity Bank look and experience and will be retiring the G&C Mutual Bank and Reliance Bank brands. This change is about how we present ourselves, not how we look after our members and your banking.
We will guide you through any action you need to take as we move to:
• A single new Unity Bank Mobile App
• A single Unity Bank website and Online Banking facility
• A change in our website address to unity.bank from unitybank.com.au
| CHANGE | WHO IT APPLIES TO | ACTION REQUIRED |
| New Unity Bank website. Current Unity Bank and G&C Mutual Bank websites will be redirected to www.unity.bank | All members | Go to the new Unity Bank website from 11 June: www.unity.bank |
| Contact details | All members | Contact us by phone on 1300 364 400 or email at mail@unity.bank |
| Removal of G&C Mutual Bank and Reliance Bank Online Banking access via the website | Members who use the G&C Mutual Bank or Reliance Bank Online Banking. | Go to the new Unity Bank website from 11 June: www.unity.bank |
| New Unity Bank Mobile App to replace the current version | Members using the current Unity Bank Mobile App | Ensure your phone is set to allow automatic updates, or manually update to our new Mobile App on or after the 11 June. |
| G&C Mutual Bank and Reliance Bank Mobile Apps decommissioned | Members who use the G&C Mutual Bank or Reliance Bank Mobile Apps. | Download the new Unity Bank Mobile App from 11 June and go through the registration process. |
| Move to one BSB (659 000) | Members currently using a different BSB for any credit or debits | Inform anyone who debits or credits your account using your BSB and account number to use the BSB 659 000 only. |
| Open Banking with G&C Mutual Bank no longer available | Members who have established Open Banking with G&C Mutual Bank | Refer to specific communication with required actions. |
The new brand and digital experience will launch on 11 June 2026. We will continue to remind you of the changes as the date approaches.
The Bank’s brand name will be Unity Bank, as communicated to members prior to the merger of Unity Bank with G&C Mutual Bank in March last year. The change taking place on 11 June 2026 relates to Unity Bank’s identity and look and feel.
Running multiple brands means duplicated costs. Consolidating to one brand allows us to operate more efficiently and reinvest those savings into better products, improved digital banking and enhanced service.
Yes. We will remain a member owned bank. Our structure, governance and commitment to standing with members will not change.
No, this is not another merger. In March 2025, we successfully completed a merger of equals between G&C Mutual Bank and Unity Bank, and the consolidation into the one Unity Bank brand was communicated prior to and during the merger process. The new brand reflects the combined strength, proud histories and shared future of both organisations and consolidates the three brands into one.
Over time, every aspect of the business that showcases our name and logo will have the new logo and colours. Your card, statement, website, Online Banking, Mobile App, etc, will all reflect this.
Yes. Branch signage will progressively transition to the new brand in the months following 11 June. There will be no disruption to branch access as a direct result of the rebrand.
Yes. There will be no changes to staff as a direct result of the rebrand. You’ll continue to be supported by the same Member Service team that you know and trust.
No. Your account number will remain the same.
Our BSB number is 659 000. To ensure your direct debit and credit arrangements do not experience any delays you will need to update all existing arrangements to use the BSB 659 000.
If your member number changed as part of the merger in March 2025, please take this time to check that your correct account number is being used as part of all existing arrangements. This will ensure any direct debits or credit into your account do not experience any delays or rejections due to incorrect details. You can find your account number via Online Banking, our Mobile App or on your statement.
In our Mobile App
Open our Mobile App and tap on ‘Accounts’, then tap on the name of an account from the list. Tap on the blue coins symbol at the top of the screen. A new page will open and show your account number at the bottom.
In Online Banking
Login to Online Banking, click on ‘Accounts’ in the top menu. Select ‘BSB/Account Information’ from the drop-down menu. A new page will open listing account numbers for all of your accounts.
On your statement
You can find your account number on your statement on the right-hand side of the summary bar that appears above each account transaction list.
Yes, you will need to confirm your BSB is listed correctly as 659 000. This will ensure any deposits into your account do not experience any delays. Your account number has not changed.
No. All existing direct debits and scheduled payments will continue as normal for the time being. However, we recommend that you confirm your BSB is listed correctly as 659 000. This will ensure any direct debits or credit into your account do not experience any delays or rejections due to incorrect details.
All fixed loan contracts will continue at their existing interest rate and under their existing contracted terms and conditions. Interest rates for existing variable loan contracts will remain unchanged under their existing terms and conditions and are subject to normal market forces. Any future interest rate changes would be communicated in line with our normal processes. Please check and update your email address and contact details in Online Banking or by contacting us directly to ensure we are able to communicate important account information to you.
No, there will not be any product feature changes as a direct result of the rebrand.
No, there will not be any fee changes as a direct result of the rebrand.
No. Your loan agreement, repayment schedule and contracted terms will not change as a direct result of the rebrand.
No, your login details will not change. When logging into Online Banking, you will visit our new home page www.unity.bank and click Online Banking in the top right corner. Then, login using your usual Member Number and Access Code.
No, you will not need to re-register for Online Banking. You will log into Online Banking with your usual Member Number and Access Code.
Yes. Reliance Bank and G&C Mutual Bank Mobile App users will need to download our new Unity Bank Mobile App. Simply search Unity Bank in the app store on 11 June to download our new Mobile App. You will need to re-register using your usual Member Number and Access Code. You will then be prompted to set a new 6-digit PIN and enable biometrics (face recognition / fingerprint). If you are unsure of your Member Number and Access Code, please contact us.
Members using the current Unity Bank Mobile App who have automatic downloads enabled will automatically receive our new Mobile App. If you do not have automatic updates enabled, simply search Unity Bank in the app store on 11 June to update to our new Mobile App.
The Reliance Bank and G&C Mutual Bank Mobile Apps will continue to work until 13 July 2026. Following that, they will both be retired. Please ensure you download our new Mobile App prior to this date to ensure you do not experience any disruption
Yes, a new feature available in our new Mobile App is the ability to manage your daily transaction limits.
For security, our Mobile App may not work with older devices. Your iPhone requires iOS 12.2 or later or Android 7.0 or later.
Google is phasing out support for some older Android devices which use outdated architecture. This means some apps, including the new version of our Mobile App are not compatible with these devices.
Devices no longer supported include (but not limited to):
If you try to download our Mobile App to one of these devices from the Google Play Store, our Mobile App may not appear in search results, or you may see a ‘device not compatible’ message.
We recommend upgrading to a newer device, if possible, as unsupported devices no longer receive important security patches and software updates. If you’re unable to upgrade, you can continue to access your accounts securely using Online Banking via the website.
For a short period, members may receive G&C Mutual Bank branded cards. Cards in the new Unity Bank branding will be available from July.
To reduce waste, we are not replacing physical card until your current card reaches its expiry date. Member with Unity Bank or Reliance Bank branded cards, when you receive your new card, card details such as card number and expiry date may have changed, and you will need to update recurring payments and re-add your new card to your digital wallet.
For a short period, cards displayed in your digital wallet and our Mobile App may differ from your physical card. Cards in the new Unity Bank branding will be available from July.
When your current card reaches its expiry date and you are due to receive a new card, you will have the option of a digital card with your physical card. This means that a digital version of your new card will be available in our Mobile App within 24 hours. You can add it to your digital wallet (Apple Pay, Google Pay or Samsung Pay) and start shopping online or in-store immediately while your physical card is being delivered in the mail.
In addition to fast access, you’ll have enhanced card controls directly in our Mobile App. You will be able to manage your security preferences in real-time by toggling specific transaction types on or off, such as online purchases, international payments or ATM withdrawals, giving you peace of mind over your card.
Yes. Your money remains secure. The rebrand does not affect the safety of your deposits.
Yes. Eligible deposits remain protected under the Australian Government’s Financial Claims Scheme (FCS), up to the applicable limit.
Unfortunately, criminals sometimes take advantage of major announcements. Remember, while we may send emails with hyperlinks at times, we will never send you an email asking for your login, personal details, PIN or SMS One Time Password. If you’re unsure about a communication, contact us directly to verify the communication.
We will contact you via email, SMS and post (where applicable). Remember, while we may send emails with hyperlinks at times, we will never send you an email asking for your login, personal details, PIN or SMS One Time Password.
Members are advised that alerts received via email or text message may be different to what you are used to. Text messages will come from Unity Bank, rather than Unity_GCMB, and emails will come from the unity.bank domain, rather than unitybank.com.au or gcmutual.bank, that members would be familiar with.
If you have any concerns about the authenticity of a communication, please contact our Member Service team to verify its authenticity.
No, there will be no changes to our branch network as a direct result of the rebrand.
No, there will be no changes to the opening hours of our Service Centres as a direct result of the rebrand.
No, there will no changes to your merchant facilities as a direct result of the rebrand.
Yes, please update to the 659 000 BSB. Your account numbers will remain the same, no changes are required.
No, there will not be any changes to your connection to MYOB or Xero as a direct result of the rebrand.
We will provide guidance if any integration updates are needed. When you are trying to locate us within MYOB or Xero systems, you will need to search for Unity Bank.
Yes, you will notice a new look and feel on your regular statements to reflect the new brand. The content and transaction details will remain consistent.
