Scammers are becoming increasingly sophisticated in how they deliver scams, taking advantage of new technology and communication methods to try and slip under your radar. Online platforms and mobile technology such as emails, social networking sites, smartphones and tablets make it easier to connect with people around the world and communicate in real time anonymously, privately or publicly.

Unfortunately, scammers will use this to their advantage, unafraid to adopt a personal touch and contact you at home, on your phone or even at your door. They will often pose as a person or an organisation that you know and trust. Below we have listed some of the common scams, their warning signs and how you can protect yourself.

Stay one step ahead of scammers. If you find yourself the target of a scam, stop and ask yourself, “Does this seem right?”

  • Don't respond: Ignore suspicious emails, letters, house visits, phone calls or SMS - press 'delete', throw them out, shut the door or just hang up
  • Watch out for slick tricks: Don’t be fooled by professional-looking websites, fake documents, glossy brochures, technical jargon
  • Don't let scammers pressure you: Scammers will try to instil a sense of urgency, guilt, anxiety or fear to get what they want
  • Protect your identity: Your personal details are private and invaluable, don’t just give them away to anyone

To ensure your online banking remains secure, explore our comprehensive resources below on scams and cyber threats, tips to spot common scams, and latest scam alerts.

  • Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases. We will need to know your departure date, return date, destination and contact details while you’re away.
  • Alternatively, you can complete the Overseas Travel Form within our Mobile App.
  • Read more about staying financially safe overseas to ensure your travels are memorable for all the right reasons.

Members can manage their card security preferences for local and international transactions and ATM withdrawals in our Mobile App.

  • Log into our Mobile App and select “Cards” from the Menu. If you have multiple cards, swipe left to right to change between cards. Scroll down to view and toggle your preferences as required.
  • Learn more about digital cards and our Mobile App.