We are here to assist Members affected by the Victorian fires.

We understand the hardship some of our Members are facing due to the Victorian fires. As always, we will continue to provide support to our affected Members. Should you require hardship assistance, please contact our Member Credit Management team.

We are ready to discuss your circumstances and determine the best way we can help you.

E: membercreditmanagement@unitybank.com.au 

P: 1300 36 2000

Hardship assistance for Members affected by the Tasmanian fires and Queensland floods.

We understand the hardship some of our Members are facing due to the Tasmanian fires and Queensland floods. As always, we will continue to provide support to our affected Members. Should you require hardship assistance, please contact our Member Credit Management team.

We are ready to discuss your circumstances and determine the best way we can help you.

E: membercreditmanagement@unitybank.com.au

P: 1300 36 2000

Card Limit Changes

Eftpos limits were applied when Redicards were introduced back in 1980’s. Since then we have transitioned to VISA Debit Cards and the daily limit has lost relevance. Effective 26 February 2019, we are making changes to our daily limits as shown below:

• Eftpos daily limit change from $1,000 per day to the account balance.

• ATM Cash daily limit change from $1,000 to $2,000.(Note, limits are per card per day.)

Protect Yourself From Scammers

Australians love technology. We are spending more time online shopping, entering our personal details and accessing the internet on our devices. Some of us even have an auto-memory software in place in case we forget our passwords.

Anybody using the internet and electronic devices needs to be aware of the increasing threat of scammers. Recently, scammers have been impersonating your favourite businesses or even the police and the Australian Taxation Office. They want to gain access to your computer and steal money or banking information.

The ACCC’s Scamwatch website has recorded a significant spike in these types of scams, known as remote access scams, with more than 8000 reports recorded in 2018 so far and losses totalling $4.4 million. 

You can avoid becoming a victim of scammers by knowing how to protect your information and your devices. Learning more on the scams that are being used can empower you to avoid being caught. Some of the scams are as follows:

• Hoax messages: emails, text messages or internet pop ups that direct you to fake websites which prompt you to reveal personal information.
• Malware: software that can monitor where you go online and record your keystrokes which means it can record your confidential passwords, logins and other personal information.
• Fake phone surveys:  contact you and ask questions to try and trick you into revealing personal information.
• Website scams: targeting many people by running a scam that sounds “too good to be true”.
• Phone porting: switching your phone to another provider without permission to gain access to your calls and text messages.

Please note:  The Bank will:

• Never ask for your Internet Banking login details or credit card details via phone or email
• Never use email to send you a link to an Internet Banking login page
• Never ask you to communicate your passwords to us in any form

Security tips

There are some good practices and simple actions that may reduce personal information being compromised.

• Lock it – set a password on your device so that no one else can use or view the information. Also store your device in a secure location.
• Contact your bank if you lose your phone or tablet – call your bank immediately to tell staff about the loss and provide your new number.
• Be careful what you send via text message – never send personal information via message.
• Only use official internet banking apps – those from your bank.
• Install and keep up to date anti-virus and firewall software purchased from trusted suppliers.
• Protect your passwords – keep your PIN and passwords confidential. Avoid using the same password for multiple websites. If your banking app allows a PIN, make sure it’s different than the one you use to unlock your mobile device. Make sure your password or code is hard for others to guess but easy for you to remember.
• Read privacy policies – before you provide personal information to any website, understand how your information will be used and how long it will be retained. To view Unity Bank’s privacy policy click here. 
• Be wary of free downloads, programs, software or screensavers – sometimes malware and spyware can be hidden in free offers.
• Check your bank statements – contact your bank if you find any unusual or suspicious transactions.
• Always log out of internet banking.

Unfortunately, scammers see opportunities whenever money is involved, and they will always seek new ways to steal and commit fraud. At Unity Bank, rest assured that your financial wellbeing is always our top priority along with the security and safety of your banking. These tips are here to help you build a better defence against scammers.

Don’t forget to check out www.scamwatch.gov.au for more tips as they become available.

Members support lead to fees being slashed.

Due to the excellent support that our Members have provided us, we are in the fortunate position to reduce and eliminate a number of fees. As a Member Owned Bank, we are constantly looking for opportunities to provide benefits to our Members and these positive changes are a clear example of us putting our principles into action. The more our Members support our Bank the better position the Bank is in to support you and the communities that you live and work in.

From 1 January 2019, you will benefit from the following changes:

As a reminder to Members, you can use over 20,000 ATMs owned and operated by Banks Australia-wide (listed below) and not incur a Direct Charge. We have however withdrawn from the rediATM network of around 3000 ATMS and should you use this network, a Direct Charge of $2.50 will be charged by the ATM owner from 1 January 2019. 

• NAB
• Commonwealth Bank
• Westpac
• ANZ
• BOQ - will not apply Direct Charge on their branch ATMs. All their offsite ATMs like BP Service stations, etc, will incur Direct Charge

We will be rebranding our ATMs in our Branches, which you will notice over the coming weeks. These ATMs remain free of charge and members can still transact for free over the counter in the Branch Network. You can also join the thousands of members that have taken up our digital services by downloading our Banking App from the Apple or Google Play Stores or by loading your Visa Card into your digital wallet.

Should you have any questions in relation to the changes or any of our Digital Services, please contact us during normal business hours on 1300 36 2000.