This section provides help if you are stuck or can't find what you are looking for. It also has the answers to the most frequently asked questions.
When provided with a temporary access code we advise you to log on and change it as soon as possible. If you have forgotten it, you can use the Self Service password reset by clicking ‘Forgotten your Access Code’. For this you will need a few details, therefore if you are a brand new member or not sure about the details being asked you will need to contact us to reset your access code for you.
Self Service password reset is available on the login page by selecting the ‘Forgotten your Access Code’ option. If you have already attempted to log in a few times unsuccessfully, this option may not be available to you. To use this option you will need to know a few details about your account and have a valid card on one of your accounts.
Your Internet Banking access will be blocked as a security measure after a number of unsuccessful login attempts. Please call us if you are unable to log in following multiple attempts. Alternatively, there may be an issue with your registration or brand. Please call us.
SMS verification codes at login are an added security measure to keep your funds safe. Once the User ID and Access Code is entered, an SMS will automatically be sent to the registered mobile number. Input the code and click OK to be logged into see your account and complete your banking.
A transaction list is a list of all your transactions over the period of time that you select. It is similar to a statement. (Note: This account transaction list does not constitute the account statement the Bank is required to issue to you in accordance with the terms and conditions applicable to your account)
You can download a list of your transactions to a number of formats for uploading to an accounting package. Under the Statements tab you can choose Statements and then Create a transaction list. Alternatively you can click the Download Transaction quick link when browsing your accounts.
In the Statement tab you can choose to have your statements sent online. If this option is chosen, you can view the statement in the same tab under the heading Statements.
Yes. So long as you have Internet access and remember your User ID and Access code, you can access most Internet Banking functions from anywhere in the world. Please ensure that you maintain strict control over your Login details. In addition, ensure that the PC you are using has the latest virus protection and is secure. You may also need to be able to access your mobile phone for a verification code.
Internet Banking will time out after a period of inactivity, however we recommend that you never leave your Internet Banking site open if you leave the computer you are working on. Log out of Internet Banking and re-login at a later time if required.
Sometimes we need to take our systems/services offline to perform upgrades or maintenance. We suggest checking our website and social media pages for any outages. If problems persist, please contact us.