Fraud and Security

• Contact us before you travel overseas so we can monitor your account more closely. You will also avoid transactions on your cards being stopped by us when we detect overseas purchases. We will need to know your departure date, return date, destination and contact details while you’re away.
• Alternatively, you can complete the Overseas Travel Form within our Mobile App.
• Read more about staying financially safe overseas to ensure your travels are memorable for all the right reasons.

Members can manage their card security preferences for local and international transactions and ATM withdrawals in our Mobile App.

• Log into our Mobile App and select “Cards” from the Menu. If you have multiple cards, swipe left to right to change between cards. Scroll down to view and toggle your preferences as required.
• Learn more about digital cards and our Mobile App.